top of page

​

                                            PrimeDetail Service Agreement

This agreement explains our obligations to you (hereafter referred to as, “Client”, “Customer”, or “you”) and PRIME DETAIL MOBILE CAR DETAILING LLC (hereafter referred to as “PrimeDetail”, “contractor”, “technician”,  “us”, “our”, or “we” ) and your obligations to us in relation to the service(s) you purchase. By booking or using the services of PrimeDetail you hereby agree to the following terms without modification by you:

 

Access to Water & Electricity For Mobile Detailing

We require access to water and electricity for all mobile detailing services. If you do not have access to either water or electricity please call us immediately at (404) 821-5711. If you have an apartment complex that will be providing the water and electricity, find the sources in advance to avoid fees. Failure to provide access to water and electricity at the time of your appointment will result in a $150 cancelation fee.

 

Cancellation Policy

If you are not present once we arrive OR the vehicle cannot be detailed once we arrive, you will still be charged the full amount of your scheduled appointment service.

We detail rain or shine and are prepared for most any weather conditions including but not limited to rain. We also have a shop for working in severe weather. First Cancelation: customer can reschedule another appointment giving 48 hours notice of original appointment. You will be charged a cancellation fee totaling $80 if you miss this window. Second Cancelation: You will be charged an $80 cancellation fee regardless of 48 hour minimum requirement for notice.

Due to the amount of time it takes to perform top quality services and the size of our operation, cancellations and reschedules have a lasting effect. For this reason, if you need to cancel or reschedule, please do so at least 48 hours in advance of your appointment so we can fill that time slot and to avoid our cancellation fee totaling $80. If your vehicle cannot be detailed once we arrive, you will still be charged the full amount of your scheduled appointment service (this includes not being present once we arrive). The following terms and conditions apply to all appointments:

  • We require 48 hours notice to cancel or reschedule any appointment or service to avoid fee.

  • PrimeDetail reserves the right to cancel or reschedule in accordance with its staff levels, weather conditions or equipment failure at our own discretion.

  • Failure to provide vehicle and keys at the time and location of the ordered service WILL result in being charged the full amount of your scheduled appointment service (this includes you not being present once we arrive).

  • Gift Certificate redemption appointments will follow the same cancellation policy and will be automatically redeemed on the above cancellation policy guidelines.

 

Safety Notice

If there is the threat of any harmful substances (needles, drugs, gasoline, chemicals, etc.) in the vehicle, you must let your detail technician know prior to your detail. If your vehicle cannot be detailed once we arrive, you will still be charged the full amount of your scheduled appointment service (this includes not being present once we arrive). Customers will be held responsible for any threat, health and/or safety issues arising from your vehicle. We appreciate your business! When you book online or via phone SMS or Social Media with PrimeDetail you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

 

Operating & Moving Your Vehicle

Customer will give PrimeDetail access to the vehicle during the detail job and any additional mutually agreed upon times. Please make sure the keys to the vehicle are available to us. This document insures that you authorize us to operate and to move your vehicle, as necessary to do so determined by our PrimeDetailtechnician.

Detail Time Limit

All detail jobs have specified time limits. Completion of work is based on the unique time limit of the package. See below all time limits for base jobs excluding addons. Addons will be used to extend the base time using the times provided below. Timekeeping will be performed at the discretion of your assigned PrimeDetail technician. The time starts as soon as the technician completes client check in and initial equipment setup.

Service Time Limits Are As Follows:

  • Silver Detail Package 2.5 hours

  • Gold Detail Package 3.5 hours

  • Diamond Detail Package 4.5 hours

  • Bronze Ceramic Coating 4 hours

  • Silver Ceramic Coating 6 hours

  • Gold Ceramic Coating 10 hours

 

Guaranteed Outcome Expectations For Any Detail or Polish Service

  • If vehicle is > 1 years old = 75% good as new

  • If vehicle is 1 years old = 70% good as new

  • If vehicle is 2 years old = 65% good as new

  • If vehicle is 3 years old = 60% good as new

  • If vehicle is 4 years old = 55% good as new

  • If vehicle is 5 years old = 50% good as new

  • If vehicle is 6 years old = 45% good as new

  • If vehicle is 7 years old = 40% good as new

  • If vehicle is 8 years old = 35% good as new

  • If vehicle is 9 years old = 30% good as new

  • If vehicle is < 10 years ago = 25% good as new

 

Quality of Service

We want you to be satisfied with our service. No services offered are guaranteed to completely restore your vehicle to any previous or new condition. We will try our absolute best to do our job to the best condition possible and within the constraints of our resources, time, and expertise.

Accidents, Pre-Existing Condition & Damage

PrimeDetail and it’s contractors cannot be held responsible for any damage to the vehicle while in our care. We are as careful as possible and have never once had an accident to date. We are professionals and are skilled at what we do. If something does get damaged while detailing your vehicle, we will advise you of the incident. By agreeing to our services you also agree not to hold PrimeDetail liable for any pre-existing damages to your vehicle. PrimeDetail limits its liability to the total dollar amount of each job.

 

Fees, Terms of Service & Payment Terms

The fee for our service is the agreed dollar amount, indicated as “Total Cost” on the final price. The term of service is for the amount of time reserved by us to complete the “job” you requested and not for any specific outcome. It is possible that the job could take more time than the time reserved. PrimeDetail has the right to charge an extra time fee totaling $60 per hour if the detail job takes significantly longer than expected at the discretion of PrimeDetail. This fee is normally reserved for vehicles which take more time than the allocated time limit. We will inform you of the possible fee before or during our work process.

Providing Feedback & Photos

We ask for your feedback. Please send us an email at (josh@primedetail.io) and let us know if there are ANY concerns – good or bad. We also carry the right at the discretion of PrimeDetail to use pictures of your vehicle for marketing purposes and to publish on its website (www.primedetail.io) or any of our Social Media. Your personal information will not be shown in the photos.

 

Termination of Service

PrimeDetail may cancel any new or existing maintenance plans or services with clients if we experience that the customer is not the right fit for our services at the discretion of Prime Detail Mobile Car Detailing LLC. Instances of service termination include: going behind our back and working directly withPrimeDetail employees instead of going through the company, being rude or harsh to PrimeDetail employees, or any other reason we determine to be worthy of service termination at our discretion.

PrimeDetail Changes

PrimeDetail reserves the right to modify this statement at any time. Any changes to this Service Contract will be listed in this section, PrimeDetail does not make any commitment to update the materials.

 

I Understand That

  • By using our services you hereby understand that PrimeDetaildoes not guarantee any specific outcomes or results with our work.

  • Your payment to PrimeDetailis expressly for the dedicated service time on your vehicle, not tied to the attainment of any specific outcome or result.

  • PrimeDetail limits its liability to the total dollar amount of each job.

  • If the job takes much longer than anticipated we reserve the right to charge an extra time fee totaling $50 per hour on top of the total cost at the discretion of PrimeDetail employees (we will warn you before proceeding with extra charge).

  • Because we order materials for the job on demand, deposits made are non-refundable.

  • All Sales Are Final.

bottom of page